1. About this policy
Body Sculpting Australia (“BSA”, “we”, “us”, “our”) is operated by Minoba Pty Ltd. We provide non-surgical body contouring treatments. This Privacy Policy explains how we collect, hold, use and disclose personal information, including health information, in connection with our clinic, our website (bodysculptingaustralia.com.au) and our marketing activities.
As a provider of health services that holds health information about our clients, we are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and, where applicable, the Health Records Act 2001 (Vic). We comply with these laws in full, regardless of our annual turnover, and we do not rely on the small business exemption.
2. What personal information we collect
Depending on your interaction with us, we may collect:
Health information is “sensitive information” under the Privacy Act and is given a higher level of protection. We only collect it where it is reasonably necessary for, or directly related to, providing your treatment, and generally only with your consent.
3. How we collect personal information
We collect personal information directly from you through consultations, treatment forms, our website, phone, email, WhatsApp and in person at the clinic. Where reasonably possible, we collect information directly from you rather than from a third party.
4. Why we collect, use and disclose personal information
We use your personal information to:
We do not sell your personal information. We only disclose it to third parties where you have consented, where it is required to deliver our services (for example, our booking and email platforms), or where required or authorised by law.
5. Marketing communications
We may send you promotional emails, SMS messages and other marketing communications where we have obtained your consent and where permitted by applicable Australian privacy and spam laws.
You may withdraw your consent or unsubscribe from marketing communications at any time by using the unsubscribe option in our communications or by contacting us directly. We process unsubscribe requests in accordance with the Spam Act 2003 (Cth), generally within five working days.
Unsubscribing from marketing communications will not prevent us from sending essential service-related communications, such as appointment confirmations, booking reminders or important information about your treatment.
We do not sell client information or use sensitive health information for unrelated marketing purposes without the required consent.
6. Before and after photography, testimonials and case studies
6.1 Client photography
Before and after photographs form part of our treatment records and are health information. We only use a client’s photographs on our website, social media or promotional material where that client has given written consent for that specific use. Consent may be withdrawn at any time (see section 6.6).
6.2 Names and pseudonyms
To protect client privacy, we may display a pseudonym or a generic label (such as initials, or “Client, age and area treated”) instead of a client’s real name. Using a pseudonym does not replace consent: we obtain consent for the use of the photograph itself. Pseudonyms are invented and are never the name of an actual client of Body Sculpting Australia.
6.3 Before and after results
Photographs presented as treatment results are of genuine Body Sculpting Australia clients. We aim to present these images accurately, without misleading alterations or representations of expected outcomes. Individual results vary depending on treatment type and personal circumstances.
6.4 Reviews and testimonials
Reviews shown on our website are genuine client feedback. A review is displayed as belonging to the person photographed only where that is factually correct. Where a review appears near a photograph of a different client, it is clearly identified as such. We do not fabricate reviews or misattribute client feedback.
6.5 Google Reviews
Our website may display a Google Reviews widget showing reviews submitted directly to Google under the reviewer’s own Google account, including the reviewer’s name and photo as set in that account. This is separate from our before and after galleries. We do not control the content or name shown through this integration. To change or remove a Google review, please use your Google account.
6.6 Your rights
You may withdraw consent for the use of your photograph or testimonial, or request removal of any case study referencing you, at any time by contacting us in writing at the details in section 12. We will action removal requests promptly.
7. Data storage, security and retention
We take reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification and disclosure.
Client consultation records, treatment notes, photographs and other relevant health information are retained in accordance with applicable Australian and Victorian legal requirements.
Where the Health Records Act 2001 (Vic) applies, health records are generally retained for at least seven years after the last health service provided or, for records collected while a client was a child, until the client reaches 25 years of age or seven years after the last service, whichever is later.
You may request deletion or de-identification of personal information. We will assess such requests in accordance with our legal obligations and applicable record retention requirements.
When personal information is no longer required and we are not legally required to retain it, we take reasonable steps to securely destroy or de-identify it.
8. Cookies
Our website uses cookies, tracking pixels and similar technologies to operate and personalise the site, and to understand how visitors use it. Cookies may also be used to show relevant advertising on other websites. You can control cookies through your browser settings.
9. Disclosure to overseas recipients
Some of the third party platforms we use to operate our website, bookings and marketing (for example, cloud hosting or email platforms) may store or process data outside Australia. We take reasonable steps to ensure any overseas recipients handle your personal information consistently with the APPs.
10. Access, correction and complaints
You may request access to, or correction of, the personal information we hold about you by contacting us in writing. We will not charge a fee for an access request but may charge a reasonable administrative fee for providing a copy of your information. We may require identification before releasing information.
If you have a concern or complaint about how we have handled your personal information, please contact us using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. For concerns about health information, you may also contact the Health Complaints Commissioner (Victoria) at hcc.vic.gov.au.
11. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website.
12. Contact us
Body Sculpting Australia
277 Glenferrie Road, Malvern, VIC 3144
info@bodysculptingaustralia.com.au
